Start by separating lost reporting from lost production
The mySolarEdge dashboard uses internet communication to display recent production. If the last update is old, the app may be missing data while the inverter continues to operate. SolarEdge says its monitoring data normally refreshes about every 15 minutes, and advises checking communications when the last update is more than 24 hours old.
A dark chart after sunset is also expected: PV panels generate during daylight. Compare the same daylight period across several days before concluding that a missing bar means a failed inverter.
| What you see | What it may suggest | Information to collect |
|---|---|---|
| Last update is old, no fault visible | Router, network, or monitoring communication issue | Last update time, recent router or password change |
| Inverter shows a fault or shutdown in daylight | Equipment, utility, wiring, or grid condition requiring assessment | Exact code, model, timestamp, utility outage history |
| One area underproduces but the rest reports normally | Possible optimizer, string, panel, shading, or data issue | Site map, affected modules, comparative daily production |
| No production at night | Normal solar operation | Check during daylight before requesting repair |
Safe observations homeowners can make
- Open mySolarEdge and capture the site name, last update time, recent production graph, and any alerts.
- Check whether your home has utility power and whether there was a recent grid outage, storm, or internet service change.
- On accessible equipment, observe the exterior LEDs only. SolarEdge documents separate green production and blue communication indicators for supported models; consult your specific manual because LED behavior varies.
- If monitoring stopped after a router replacement or Wi-Fi password change, compare your settings with the manufacturer communication guide before requesting a hardware replacement.
- Do not open an inverter, remove covers, handle photovoltaic wiring, climb onto the roof, or repeatedly reset a tripping breaker.
What to ask a licensed service partner to diagnose
A useful assessment distinguishes monitoring connectivity, inverter operation, the utility side, and the DC array. The professional can check model-specific logs and codes, grid conditions, communications, optimizer or string behavior, and any history of roof work or storm exposure. Required tests depend on the installed model and the reported symptoms.
Ask for a written explanation identifying the failed component or unresolved uncertainty. An estimate should say whether a manufacturer warranty claim is being pursued, whether parts are available, and what commissioning or monitoring verification will follow the work.
Repair, warranty claim, or inverter replacement?
Age alone does not decide the repair. First identify the model, serial number, installer of record, purchase date, warranty registration if available, and original financing or lease agreement. Product coverage and labor costs can differ; confirm each in writing.
If replacement is proposed, ask the service partner how the unit will work with your existing optimizers, monitoring account, rapid-shutdown equipment, electrical design, and permit requirements. Replacement quotes should name the exact model and the included labor.
What to include when requesting service in Palm Beach County
Send the address, system age if known, inverter model and serial number, last day of normal production, alert screenshots, and a brief note about recent storms, internet changes, or roof work. Include a monitoring screenshot showing the fault or outage. Photos should be taken from a safe, accessible location.
Palm Beach Solar plans and coordinates this scope. We review requests in Palm Beach, Broward, Martin, St. Lucie, and Indian River counties and coordinate licensed partners case by case. The partner confirms acceptance, diagnosis, pricing, and warranty obligations.